Frequently Asked Questions

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How to remove device?

Select a device to open it's control page, then click "..." on the top right corner. You should see a "Remove Device" button, click there to remove your device. 

How to add a device using Bluetooth

 Turn the light ON-OFF-ON-OFF-ON from the wall/light switch, the light will go into set up mode and it will be breathing in warm white. Check that your phone's bluetooth is turned on then click "Ad...

Failed to discover new devices using Echo.

Make sure that the app account that binds with Echo and make sure that the device is online.

Failed to connect device

Please note the following when adding devices: 1.Make sure the device is powered on. 2.Make sure the device is in setup mode(indicator light blinking or breathing). 3.Confirm that the device, smart...

How to find the Mac Address?

In order to get the device's MAC address it needs to be connected to the app so that you can view it's information.

Why is my light bulb not flashing?

The Classic version of the lights flash on and off in cool white, and the updated version breathes in warm white. Both show that the devices are in setting up mode and ready to connect.